Tag: Guidelines

Latest Article 12 Aug 2022

Safeguarding ICT customers through Consumer Protection Guidelines and Customer Care standards

Kenya’s ICT regulator, Communications Authority, has released guidelines to clarify how the Authority expects licensed service providers to respect and protect ICT consumers’ rights and encourage best practices by licensed service providers and promote the provision of high-quality services to consumers. The Customer Protection Guidelines and Customer Care Standards will be in effect from July, […]...

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