Safeguarding ICT customers through Consumer Protection Guidelines and Customer Care standards

Kenya’s ICT regulator, Communications Authority, has released guidelines to clarify how the Authority expects licensed service providers to respect and protect ICT consumers’ rights and encourage best practices by licensed service providers and promote the provision of high-quality services to consumers. The Customer Protection Guidelines

Proposed Regulations on Share Buybacks under the draft Capital Markets (Securities)(Public Offers Listings and Disclosure) Regulations, 2022

The Capital Markets Authority (CMA) has published draft rules that will, among other things, provide for share buybacks by listed companies in Kenya. Despite the Companies Act, 2015, introducing the concept of share buyback in the country, the CMA expressed concerns that the move could

Communications Authority releases draft guidelines to protect and keep children safe online

Digital access is no doubt double edged. On one hand it exposes children to a wealth of benefits and opportunities, but on the other a host of risks, including access to harmful content, sexual exploitation and abuse, cyber bullying, and misuse of their private information.

A highlight of the Joint Venture guidelines

Background A joint venture (JV) enables companies to join forces in order to achieve goals such as expanding markets and lowering the costs of production. However, JVs or collaborations among competitors raises potential competition law issues. Competitors may join forces in order to accomplish procompetitive

Getting back to business: Guidelines for Sports sector

The Ministry of Sports, Culture and Heritage in consultations with the Ministry of Health has revised the Resumption of Sports Guidelines as follows: a. All Contact Sports (Low-Risk) may resume their Premier (Tier 1) League and Team Kenya activities. All the other activities related to

Getting back to Business: Guidelines for business operations during COVID for alcoholic beverage sector

The Ministry of Industrialization, Trade and Enterprise Development (MoITED) Situation Room has produced these guidelines to offer direction to players in the sector trading with alcoholic beverages on how to minimize the risk of infection with Corona Virus leading to COVID- 19 disease. These guidelines

Interfaith Council for Corona response

The Interfaith Council for Corona Response sympathizes, prays and condoles with those that have lost loved ones due to the pandemic and continually pray for those infected and affected and their families. The Council notes that Covid19 pandemic infections and deaths continue to rise in

Highlights: Draft Consumer Protection Guidelines

Communications Authority of Kenya (CA) has released draft consumer protection guidelines for public review and comment. The guidelines are to protect the users and consumers of communications services with regard to the prices, the quality and variety of services.