This Plan is the eighth in the life cycle of the Authority and runs under the Theme: Revenue Mobilization through tax simplification, technology-driven compliance and Tax Base expansion. In this Plan, the Vision remains to be ‘A globally trusted revenue agency facilitating tax and customs compliance’. With the Mission being refocused ‘To enhance mobilization of government revenue and to facilitate growth in economic activities and trade by ensuring compliance with tax and customs laws’. Given the clarion call by its customers KRA aims to further simplify processes and tax laws, by expanding its core values to TECHS with the addition of Simple to Trustworthy, Ethical, Competent and Helpful.

The Seventh Corporate Plan Theme was ‘Revenue Mobilisation through Transformation, Data-driven Decision-making and Tax Base Expansion’ and was aimed at growing revenue at 17.2% annually, thereby eliminating the need for deficit financing. Implementation of the Plan was anchored on four strategic thrusts with four main strategic outcomes monitored through 41 Key Performance Indicators (KPIs) and implementation of 114 initiatives. Out of these 29 KPIs were achieved (being 71% performance) while 99 of the 114 initiatives that were assessed were full implemented indicating a positive 87% performance

The overall revenue performance was Kshs. 4,849.3 billion against the Plan’s target of Kshs. 4,899.3 billion, a deficit of Kshs. 50 billion and a performance of 99%, with an average growth of 5.4%. This represented a revenue of GDP ratio of 15.8%.

Some of the challenges experienced in the implementation of the plan were inadequate funding, the Covid-19 pandemic, overambitious targets and ineffective interdepartmental collaboration.

The Eighth Corporate Plan 2021/22 – 2023/24 is aligned with the country’s development agenda as spelt out in the Kenya Vision 2030, the Third Medium Term Plan (MTP 2018-2022), the Budget Policy Statement 2021 and the Big Four Agenda. In addition, it has taken into account the Country’s commitment under Sustainable Development Goals (SDGs) especially SDG 1, SDG 8, SDG 9, SDG 10, SDG 16 and SDG 17 and Africa Agenda 2063 aspirations 1, 2 and 7.

 The overarching goals during the 2021/2022- 2023-2024 are:

1. Realise government revenue targets while building a sustainable tax base.
2. Achieve exceptional customer service and community outreach.
3. Reduce overall cost of collection while improving the quality of operations and services.
4. Continue to build a performance-driven and ethical workforce.

These goals will be realised through the following enablers: customer service improvement, structured stakeholder engagements, adoption of modern technology, advanced data analytics and institutionalising a performance management culture and values.