On October 15th, in collaboration with CNBC Africa’s Power Lunch East Africa, NCBA Bank Kenya’s Managing Director, James Gossip, will address the theme of Customer Obsession. His focus will be on how prioritizing customer needs, building trust, and fostering inclusion can redefine banking experiences, strengthen loyalty, and unlock untapped market potential across Africa. The session aims to establish NCBA as a financial services provider that treats customer obsession as a growth catalyst in re-imagining banking, highlighting key areas such as CX Week, branch network benefits, and cost management for efficient businesses.

Ms. Gathaiya has been appointed as an Independent Non-Executive  Director to the Board of the CIC Insurance Group PLC. Prior to this appointment, she was the immediate former Country Director for Google East Africa for over four years, where she drove commercial growth and strengthened the company’s brand presence in the region. Her career has also included senior roles at Deloitte Consulting, SAP, Chase Bank, and Safaricom, as well as serving as CEO of Integrated Payment Services Limited, the team behind Pesalink. Agnes is deeply engaged in governance and development, serving on the boards of Lewa Wildlife Conservancy, Simba Corporation, and One Acre Fund, among others. She holds a Bachelor of Science in Economics from Bryn Mawr College in the United States and an MBA from United States International University in partnership with Columbia University. She is also a Certified Corporate Governance Professional and an alumna of Harvard’s Women in Leadership Program. Her leadership has earned her wide recognition, including being named among the Top 25 CEOs Leading with Integrity and Ethics in 2025, the Top 25 Most Powerful Women in the C-Suite in 2021, and the Top 200 Women in Fintech in 2019. Earlier in her career, she was listed among Kenya’s Top 40 Under 40.